FAQ
Product
Where can it be used?
It is suitable for spaces like parlors, master bedrooms, studies, hotel rooms, and other bedrooms.
What is the lamp body material?
The lamp body is made of metal, wood, and plastic.
What means "All Three+Dimming"?
It means the light comes with the remote.You can adjust the brightness with it and switch between 3 temperatures ( from cold white to neutral to warm white).
Is it possible to have my product customized/personalized?
Yes! At our store, we specialize in creating personalized shopping experiences. We recognize that every customer has unique needs and preferences, and we strive to accommodate them. Customization options include sizing adjustments, color choices, shorter/longer cables, and more. Let us know your vision—we’ll work closely with you to bring it to life while ensuring quality and functionality. Visit our website or contact customer service to explore tailored solutions for your product.
Can I modify or cancel my order after it's been placed?
Yes! If your order has not yet been shipped, contact us immediately via email or phone, and we’ll gladly adjust or cancel it. For orders already in transit, you’ll need to complete our hassle-free return process upon delivery.
We understand plans change, and our team is here to help. Simply reach out—we’ll do our best to accommodate your request while ensuring a smooth resolution. Thank you for your trust and patience!
Can I Combine Multiple Products in One Order?
Yes, absolutely! You can purchase multiple products in a single order by adding all desired items to your shopping cart before proceeding to checkout. While we already offer free shipping, placing a bulk order allows us to provide you with a special discount on your purchase! If you’d like to explore bundle deals or need assistance, please contact our support team—we’ll ensure you get the best value for your order.
Shipping
How long will my order take to arrive?
At Jusole Lights, we prioritize your satisfaction and work swiftly to process and ship orders within 1–2 business days. Delivery times vary based on product type:
- Non-Customized Items: Typically arrive in 9–20 business days after dispatch.
- Customized/HANDMADE Products (e.g., artisanal lamps): Require extra care in production and quality checks. Delivery takes 10–28 business days to ensure perfection.
Rest assured:
✅ We use trusted carriers and provide tracking updates.
✅ Custom orders include meticulous craftsmanship and quality testing.
✅ Contact us at info@jusolelights.com for urgent requests or real-time updates!
Your patience ensures excellence—we never compromise on quality or safety.
Do I need to pay for shipping?
Absolutely not! All products come with FREE worldwide shipping. When you place an order with us:
- Zero Shipping Costs: You’ll never pay a dime for delivery—we cover all expenses.
- No Hidden Fees: We fully handle customs duties and import taxes for you.
- Reliable & Safe Delivery: Partnering with trusted couriers like DHL, FedEx, and UPS, we ensure your order arrives quickly, securely, and in perfect condition.
Your satisfaction is our priority. Shop with confidence, knowing we’ve got every detail covered—from checkout to your doorstep.
How can I track my order?
Tracking your order is simple! Once we hand off your package to our trusted carriers (UPS, FedEx, or USPS), we’ll send you a confirmation email with a “Track My Order” button.
- Here’s how it works:
Click the “Track My Order” button in your email—it’ll take you directly to the carrier’s tracking page. - View real-time updates on your shipment’s location and estimated delivery date.
- Check back anytime for the latest status!
Need help?
- If you don’t see the email, check your spam/junk folder.
- Still no updates? Contact us at info@jusolelights.com], and we’ll resolve it promptly!
We’re committed to keeping you informed every step of the way.
What if my package is lost or damaged?
If your order is lost or arrives damaged, please contact us immediately. To resolve the issue swiftly, we kindly ask you to share photos or videos clearly showing the item(s) and any damage. This helps us investigate and take necessary action—whether arranging a replacement, refund, or insurance claim. Rest assured, your satisfaction is our priority, and we’ll work tirelessly to resolve the situation within 24–48 hours. Thank you for trusting us to make things right!
Payment
What payment methods do you accept?
We accept all major payment options for your convenience:
- Credit/Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: PayPal.
Is my payment information safe?
Absolutely! Your security is our top priority. We use:
- SSL Encryption to protect data during transactions.
- Trusted Payment Gateways (e.g., PayPal, Stripe) that comply with global security standards.
- Strict Privacy Policies: We never store or share your card details.
Shop with confidence—your financial information is 100% confidential and secure.
Can I use a different currency for payment?
Yes! Our system automatically converts prices to your local currency at checkout based on real-time exchange rates. Final charges may vary slightly due to bank fees.
Any question?
If your question isn’t answered here, please don't hesitate to contact us. We will get back to you as soon as possible.