Shipping Policy

We're proud to offer worldwide Free Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

Order Processing:
All orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email.

Delivery Estimates:
On average, once your order has been processed, it will be shipped out via our standard shipping method, which typically takes between 9-28 business days for delivery.

Customs & Duties: 
All shipping charges (or free promos) listed include customs, duty, or taxes. We cover all the Customs and Duties.

Order Tracking:
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
You can also track your order using your tracking number: order track. 

Unclaimed Parcels:
Non-Refundable: Please note that unclaimed packages will not be eligible for a refund. We encourage our customers to track their shipments and make arrangements to receive their orders promptly.
Reshipment: If you wish to have an unclaimed package reshipped, please be aware that additional shipping charges may apply. The cost for reshipment will be determined based on the package size, weight, and the final destination.

Delivery Issues:
If your order has not arrived within the expected delivery time, please contact us at info@jusolelights.com with your name and order number, and we will look into it for you.

Contact Us:
For more information about our shipping policy, if you have questions, please contact us by email at info@jusolelights.com.